Refund policy

RETURNS POLICY

Olemar accepts the return of any item purchased from the online store, dependent on the following conditions:

  • You must notify Olemar of your intention to return an item within 30 days of receipt by emailing us through our contact us page to receive a returns reference number that must be included with the return.
  • The item for return must be received by Olemar within 14 days of issue of the returns reference number.
  • Each unwanted item must be returned in an identical condition to that in which it was received by you, defining this condition as new, unworn, unaltered; displayed in its original packaging with all supplied papers. For watches this includes: -
    • All packaging boxes.
    • Watch wallet or watch roll.
    • Dust Bag if included.
    • Technical Notes booklet.
    • Warranty Card.
    • Any spare strap included in the sale.
    • Watch tool.
    • Any spare links from altered bracelets.
  • Watches must be returned with the returns tag attached and fully intact.
  • Please note: Olemar inspects all products for quality assurance immediately prior to dispatch.
  • All unwanted items must be returned to us, we will give instructions upon receiving your request.
  • Unwanted goods must be returned using a traceable, reliable and insured method. The return postage must be pre-paid and all returned goods must be fully insured for the credit amount you expect. Should the return parcel incur loss or damage, you will be liable for the costs associated with said loss or damage.
  • All items will be thoroughly inspected prior to any refund or exchange being made. Disregarding original manufacturing defects where relevant: if an item is returned damaged and is in need of any refurbishment, the costs associated with any relevant repairs and/or refurbishment will be deducted from any refund otherwise due to you.
  • Watches may be returned to one of the Olemar Boutiques in London but will be subject to the same inspection prior to a refund being made.
  • You may be eligible to exchange an item should any unwanted goods be returned in identical as received. However, please note that Olemar is not obliged to agree to make any exchange and is entitled to treat any attempted exchange of goods as a simple return. Notwithstanding the above, any exchanges are subject to availability (and any balance of the purchase price owed being duly paid together with additional postage and or other dispatch costs of the exchange item).
  • Returns made in accordance with these credited to the original payment method and will be made within 14 days from receipt of return.